Update (2.24.15): This position has been filled. Congratulations Beth!
Over the past two years, Food Blogger Pro has grown to over 800 members. As the community continues to grow, we want to make sure that members receive the highest level of service, which is why we’re hiring a Community Happiness Specialist.
It’s a unique position that requires a unique personality.
The primary role of this person? You guessed it: community happiness.
Here are some examples of what the Community Happiness Specialist might do in a typical week:
- Respond to customer support requests within 24 hours, Monday-Friday.
- Monitor the Community Forum, ensuring that members are getting their questions answered or are pointed in the right direction if Food Blogger Pro members are not able to help.
- Identify questions, posts, or emails that require a response from Bjork or Lindsay and delegate those within 24 hours.
- Interact with potential members via live chat.
- Maintain the support page, including basic image editing and HTML.
- Draft a member update email highlighting popular forum threads, interesting blog posts, and new courses.
- Monitor and report common issues that members are having.
- Make suggestions for potential new courses or tools.
The Community Happiness Specialist should be:
- Able to communicate online with warmth and professionalism.
- Knowledgeable with WordPress.
- Able to explain blog-related concepts in simple, easy to understand language.
- Able to respectfully and confidently handle negative emails and complaints.
- Willing to seek out answers to more difficult questions.
- Willing to learn new technology.
- A lover of food. And bonus points if you love coffee.
The position would start at 10–15 hours a week, requiring a daily check in via email with flexibility on the hours. The position would be virtual. Our preference would be to have someone that lives in a similar time zone (+/- 3 hours of CST) to make work day communication easier. The position would be paid hourly. Starting pay depends on previous experience. Please include salary requirements with your application.
How to Apply
The application submission deadline has passed.
1. Cover Letter
Please include this information:
- Who are you?
- Why do you want to be on the Food Blogger Pro team?
- What do you know about food, blogs, and/or food blogs?
- What is your experience with customer service?
- What are your salary requirements for hourly pay?
2. Work Sample
In a separate document, answer these seven questions as if you were the Community Happiness Specialist responding to emails and forum questions. Make note of any messages that you feel would require you to contact Bjork or Lindsay for any reason. These examples are all derived from real posts, emails, and comments.
Forum post from MNBaker82:
“I’m new here and I just wanted to thank you your lessons inspired me to start my own blog. I’d love if you could check it out @ www.minnesotabaker.com thanks in advance for any feedback.”
Forum post from NewGirl:
“I am contemplating starting my own food blog. My main hesitation is that I get my recipes from other food blogs. I thought about doing a blog reviewing other blogs & posting about my favorite recipes from that week. Obviously I’d have to gain permission & I still need to research that side of things. I do also cook from cookbooks/magazines & have a few other ideas to include posts that are my own ideas versus what I see on another blog. I’m just looking for some feedback if you think this is a feasible idea? I love all the resources you offer!”
Forum post from VeGaNsRoCk:
“So where does the money come from? The only reason I’m blogging is for money. I know it has something to do with traffic, but I just don’t understand where this money comes from. It seems like there should be videos to help with this.”
Forum post from TheLittleDonutShop:
“having problems on my wordpress site, its so slow I can’t even get the page to load! plz help me!”
Email from Sally:
“I’m a craft blogger. Are the lessons in Food Blogger Pro going to apply to me? What is included and how long can I be a member?”
Email from Jim:
“what is blog and other Words in”
Email from Bob:
“I did not want to renew this subscription and just saw that my account was charged $250! I am now overdrawn. If anything, I would have gone with the monthly fee, not the full renewal.”
Applications are due by January 19th, 11:59 PM CST.
Thanks for considering!