We’re Hiring! Forum Manager and Customer Success Agent

FRIENDS! Huge, exciting, supercalifragilisticexpialidocious news for ya from FBP HQ:

We are hiring. 😊

And not just once…but twice! That’s right, friend. We have two positions available on the Food Blogger Pro team.

a photo of some of the Food Blogger Pro team with text that says, 'We're Hiring! Forum Manager & Customer Success Agent'

Food Blogger Pro is a membership site focused on helping people reach their food blogging and business goals. We help food bloggers start, grow, and monetize their blogs with instructional videos, an active community forum, free community events, Live Q&As, and other resources designed to support and motivate our members.

Honestly? It’s a great place to work. The best, IMO. 😉

And luckily, we’re looking to add two new awesome people to Team FBP! Here are the deets:

Position #1: Forum Manager 💬


Main Thing You’ll Do: Moderate and provide support in the Food Blogger Pro Community Form

Other Important Things You’ll Do:

  • Make sure that every forum thread has a response (from someone; not just you!) within one business day
  • Answer some outstanding forum questions in an easy-to-understand format (including linking to helpful resources and/or adding images)
  • Work with our Food Blogger Pro Experts to get members responses on their trickiest questions
  • Keep note of forum trends, which will help the Food Blogger Pro team understand what we should be focusing on for future content

Hours: 10 hours/week

Schedule: Monday – Friday. The time is flexible, but a relatively consistent schedule anywhere from 9am ET to 5pm ET is preferred.

Location: Anywhere in the US! You’ll be working remotely.

Starting Date: August 2020

A great fit would:

  • Feel comfortable answering technical questions
  • Understand how to run a blog on WordPress
  • Have solid researching skills to help members find answers
  • Communicate in a clear and concise way in the written form
  • Understand how a forum works
  • Stay organized to make sure that our members’ questions are answered
  • Have a positive, helpful attitude
  • Be familiar with Food Blogger Pro (and all of the TinyBit brands!)

Application Deadline: Friday, July 31

Ready to apply? Start the application here. Applications are closed.


Position #2: Customer Success Agent 👋


Main Thing You’ll Do: Moderate and provide support to Food Blogger Pro members and contacts in Intercom and via email

Other Important Things You’ll Do:

  • Direct contacts to helpful resources on the Food Blogger Pro site
  • Investigate payment issues and create detailed support tickets for our developer
  • Answer sales questions about the Food Blogger Pro membership
  • Report on common issues
  • Improve our customer service process

Hours: 10 hours/week

Schedule: Monday – Friday. The time is flexible, but a relatively consistent schedule anywhere from 9am ET to 5pm ET is preferred.

Location: Anywhere in the US! You’ll be working remotely.

Starting Date: August 2020

A great fit would:

  • Be a ridiculously good communicator, particularly in writing – this is non-negotiable because this position is remote and strong communication is a must
  • Be experienced with and have a passion for customer service
  • Feel comfortable answering payment-related questions
  • Feel comfortable working with Stripe, PayPal, and WordPress
  • Understand how Intercom works
  • Have solid researching skills to help members find answers
  • Stay organized to make sure that everyone gets an answer within a timely manner
  • Have a positive, helpful attitude
  • Be familiar with Food Blogger Pro (and all of the TinyBit brands!)

Application Deadline: Friday, July 31

Ready to apply? Start the application here. Applications are closed.

If you’re interested in either of these positions, we encourage you to apply to the one that best fits your skills and passions.

For example, if you love creating systems, supporting people, and talking to customers, the Customer Success Agent position would probably be a good fit! Alternatively, if you like talking tech, blogging, and strategy, our Forum Manager position may be for you.

We’re so excited to add to our team! If you have any questions, feel free to email me at [email protected].